Refund policy

Cancellation, Returns, and Exchanges

  1. Returns and exchanges are accepted within 30 days of delivery. However, please contact us by e-mail within 7 days of receiving the product.
  2. Please note that regardless of the preceding paragraph, we cannot accept cancellations, returns, or exchanges for the following products.
    • The product you used
    • Items that have been delivered for more than 8 days
    • Products that have been scratched or soiled by the customer
    • Products without packages (bags/cases)
    • Other products that clearly state that they cannot be returned on the product introduction page
  3. The customer is responsible for all shipping costs for returns.
  4. Refunds will be made within 3 business days of the arrival of the returned item, depending on the payment method.