Refund policy

Cancellation, Returns, and Exchanges

  1. Returns and exchanges are accepted within 30 days of delivery. However, please contact us by e-mail within 7 days of receiving the product.
  2. Please note that regardless of the preceding paragraph, we cannot accept cancellations, returns, or exchanges for the following products.
  • The product you used
  • Items that have been delivered for more than 8 days
  • Products that have been scratched or soiled by the customer
  • Products without packages (bags/cases)
  • Other products that clearly state that they cannot be returned on the product introduction page
  • The customer is responsible for all shipping costs for returns.
  • Refunds will be made within 3 business days of the arrival of the returned item, depending on the payment method.